Job Title: Customer Service Representative
Customer Service Trainee Job Description
The customer service trainee will support our team in a variety of activities that will help develop a solid foundation in customer service operations, service quality and process optimisation. This internship is designed to provide hands-on experience and training in customer service skills.
Key Responsibilities:
* Process customer requests – Ensure timely and accurate handling of incoming customer requests.
* Support daily operations – Assist with tasks related to customer service and contribute to the smooth running of day-to-day operations.
* Engage with customers – Respond to customer queries across various channels with a professional approach.
* Collaborate with colleagues – Work closely with colleagues to achieve common goals.
* Assist on internal projects – Participate in team initiatives, such as process improvements or testing activities.
Required Skills and Qualifications
To be successful in this role, you should have excellent communication and interpersonal skills. You should also be able to work effectively in a team environment and be adaptable to changing priorities.
You will need to demonstrate strong problem-solving skills and the ability to work under pressure. Additionally, you should have a keen attention to detail and be able to maintain confidentiality when dealing with sensitive information.
What We Offer
We offer a comprehensive training program that will equip you with the necessary skills to succeed in this role. You will also have access to ongoing support and development opportunities.
This internship provides an opportunity to gain valuable work experience and build your professional network. You will work closely with our experienced team members who will guide and support you throughout your placement.