Job Details
IT-Techniker (m/w/d)
Job Description Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.In this position, you will have a primary responsibility on the Northern Europe cluster (Germany, Austria, Czech Republic, Switzerland) with Germany, Munich, as main location and assignment of the support position, with onsite presence full time required and support of retail sites and corporate sites. You will be working in coordination with EMEA IT team for the day to day prioritization, escalations and potential contribution to project work to a lesser degree. Job Responsibilities
1. Troubleshooting and repairing hardware issues, providing proximity support for specialized systems within the technician's local area of responsibility;
2. Installing customer's approved software;
3. Basic network troubleshooting;
4. Isolating or resolving customer's supported printer and multi-function device issues;
5. Providing advanced software troubleshooting and support remotely using support tools and processes;
6. Troubleshooting mobile device issues and remote access issues;
7. Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group for resolution;
8. Conduct spare part and loaner pool management;
9. Contribute to the creation of KB and sharing shift-left knowledge from Field Service to Service Desk;
10. Install/Move/Add/Change/Remove/Dispose (IMACR/D) Services;
11. Cascading Deploying PCs/Macs to end users;
12. Carry out new joiner onboarding when required;
13. Deploying IT equipment; imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier);
14. Managing the equipment inventory & lifecycle following a customer's-approved process;
15. Communicate with EMEA IT team on day to day, escalation, issues;
16. Directly engage in general IT support as required. This may include, amongst other things:Face to Face and remote desktop and basic POS supportHO & Back Office team supportSetup and configuration of new routers, switches and firewallsHardware support (Workstation, laptop, printer repair and replacement)Site hardware auditsManaging traffic countersSoftware deployment and trouble shootingOnsite cablingManaging infrastructure for payment terminals (varies across region)Ensuring in-store music solutions are available and fit for purpose
Job Requirements
17. Bachelor's degree and/or equivalent experience in Information Technology or Computer Science;
18. Proven ability to deliver multi-site infrastructure related projects;
19. The ability to manage multiple projects / activities at a time, and to prioritise appropriately;
20. Excellent written and verbal communication skills;
21. Flexibility to work outside of working hours as necessary;
22. The ability to travel 20% of the time within Europe;
23. Excellent problem solving abilities;
24. A solid, working understanding of Windows domain services (DNS, DHCP, RADIUS, etc.);
25. Fluent in German and English;
26. Must have authorization to work and remain in Germany.
27. Nice to have: Experience in Luxury RetailRelevant technical qualification (MCITP / CCNA / VCP etc.)Experience in delivering UCaaS / CCaaS technologiesOne or more of the following languages: German, Italian, Spanish, Dutch,Experience working across multiple regions and cultures
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
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