We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Job Responsibilities:
* Technical Support:
Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptop/ desktops.
* Cross-Platform Compatibility:
Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
* New Hire Induction:
Ensure active participation in New Hire indication program under the guidance of NVIDIA.
* User Training and Education:
Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Windows systems, applications, and productivity tools. This helps users leverage technology effectively and reduce reliance on IT support for common tasks.
* Tech Refresh:
Execute Tech refresh of eligible devices in line with NVIDIA guidelines.
* System Administration:
Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations. This ensures that systems are up-to-date, secure, and optimized for performance.
* Asset Management:
Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
* Print Support:
Partner with MFP providers and EPE / client engineering to support site print service
Required Skills:
* Experience:
4+ years of experience in DSS and AV support team.
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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.