Job Title: IT Support Specialist - Network Infrastructure Engineer
Job Description:
The role of the Manufacturing Network and Digital Support Site Team is to develop and efficiently operate all aspects of the site's infrastructure and end-user devices in line with corporate guidelines and procedures. Perform duties in line with best digital and transformation practices and applicable regulatory requirements.
* Provide support for IT systems and end-users in the facility, including but not limited to: shop floor systems, manufacturing execution systems, enterprise resource planning, virtual and physical servers, LAN/WAN equipment, desktop computers and laptops, communication and collaboration systems.
* Problem determination and resolution through existing procedures, but also identifying new ways to resolve unexpected problems.
* Subject matter expert for local site support on all major and more complex digital and transformation technologies.
* Driving and coordinating IT security for the local site with support from the corporate subject matter expert.
* Collaborate with the regional and global digital and transformation organization to maintain the service catalog and service level agreements in alignment with global/regional and site-specific IT services.
* Participate in local, regional, and global digital and transformation projects, coordinate the roll-out at the local site level, and lead local digital and transformation projects.
Key Responsibilities:
Lead workload distribution and coordination with other teams and local management. Provide technical guidance and support to team members. Develop and implement process improvements.
Requirements:
Bachelor's degree or equivalent experience in Computer Science required. Minimum 5 years of experience in IT support and/or IT operations, ideally in a regulatory manufacturing environment.
* Strong technical skills in network technologies, protocols, and administration. Experience with MS Windows Server administration, Microsoft Active Directory, and desktop support.
* Excellent interpersonal skills and communication skills. Ability to work on own initiative and meet strict deadlines.
* Strong project management and coordination skills. Experience in collaboration within international teams.
Benefits:
We offer an attractive remuneration package including company social benefits and purchasing benefits. We value an appreciative and friendly work environment as well as flat hierarchies. Occupational safety is our highest priority and we offer secure jobs in a sustainable industry.