Role – Technology Analyst Technology – Microsoft 365 Location – Essen Timings – 0700 - 1600 CET in Office Job Description: Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. The IT VIP Support Specialist is responsible for providing high-touch, personalized technical support to our executive team and other designated VIP users. This role requires exceptional customer service skills, a deep understanding of various technologies, and the ability to resolve complex issues quickly and discreetly, ensuring minimal disruption to critical operations Your role: • Provide proactive and reactive IT support to VIP users, including executives and senior management. • Responsible for the VIP hotline at the site • Diagnose and resolve hardware and software issues for desktops, laptops, mobile devices (iOS/Android), and peripherals. • Support a wide range of applications, including Microsoft 365 suite, video conferencing tools, and specialized business applications. • Manage and troubleshoot network connectivity, Wi-Fi, and VPN issues. • Assist with VIP meeting setups, presentations, and audio/visual requirements. • Ensure the security and data integrity of VIP devices and information. • Maintain accurate records of all support activities and resolutions. • Collaborate with other IT teams (e.g., Network, Systems, Security) to escalate and resolve complex issues. • Provide training and guidance to VIP users on new technologies and best practices. • Exhibit a high level of professionalism, discretion, and confidentiality. • Train other field services engineers in the VIP support area to act as backup Required: 5 years of experience in IT support, with a significant portion dedicated to VIP or executive support. • Strong knowledge of Windows and macOS operating systems. • Proficiency with Microsoft 365 administration and troubleshooting. • Experience supporting mobile devices (iOS, Android) and MDM solutions. • Familiarity with video conferencing platforms (e.g., Zoom, Microsoft Teams). • Excellent problem-solving and analytical skills. • Outstanding communication and interpersonal skills, with a strong emphasis on customer service and executive presence. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Discretion and ability to handle confidential information. • German (Fluent) and English (Fluent) Preferred: Relevant certifications, e.g., ITIL, Microsoft Certified. About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer