Description:
Come and work with us.
Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Our client helps people thrive in a connected world. Offering support, protection and services that put people first.
As a customer service specialist in this project, your daily responsibilities will include:
* Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
* Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
* Answer inbound calls and emails within guidelines/goals established by the client and contact center management
* Complete daily tasks as allocated in an efficient and timely manner
* Maintain accuracy and security of customer information on the database
* Provide friendly and efficient service to the worldwide community
* Be a first point of contact to handle and resolve customer complaints
* Identify and escalate issues appropriately
* Compose thoughtful and accurate messages or customize prepared responses to customer emails
* Research information and troubleshoot problems using available resources
* Monitor and control numerous concurrent tasks in tandem
* Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
* Native or proficient level of German (C2) (mandatory)
* Advanced level of English (at least C1) both verbal and written (mandatory)
* Computer literate
* A motivated and enthusiastic personality
* Self-organized, planning and prioritization skills
* Patience, empathy, and a unique ability to manage stress
* Ability to work under pressure and adapt quickly to adverse situations
* Technical aptitude and the ability to pick up new technology quickly
* Able to follow guidelines and instructions
* Ability to keep calm and clear-headed in critical situations
* Ability to demonstrate confidence when imparting information or dealing with troubled callers
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Porto, Portugal
Benefits.
* Relocation package
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!