Role: Lead Techno-Functional Consultant-Field Service Management Solutions(FSM)
Location: Essen, Germany
Job Description:
Infosys is looking for a candidate with a strong utility and Field Service domain background in playing a techno-functional lead role in implementing FSM solutions for Electric and Gas Utilities in a multi-technology platform. The Candidate will need to have experience in implementing FSM solutions in European Utility markets. Experience in implementing and integrating GIS systems will be an added advantage. S/he should have experience of playing the FSM Functional lead role for 15+ years with proficiency in German language. Other European language knowledge will be an added advantage
Responsibilities:
* Should be able to lead the design, build, test and deploy solution on one or more FSM platforms.
* Ability to lead Technical Designs and Functional workshops with the customer
* Should have broad knowledge of various FSM platforms: Salesforce, MS Dynamics, IFS etc
* Knowledge of integration patterns with different other systems with FSM (e.g. SAP, Oracle) is required.
* Should be able to run the functional workshops with business for FSM requirements
* Should be able to do the demos during the functional workshops using the FSM product
* Should be able to map the customer requirements into the product and suggest suitable solutions for the requirements
* Should be able to create the AS-IS and TO-Be Process documents and identify gaps in the product if any. Suggest customizations using frameworks if the workaround solution is not appropriate for the utility.
* Experience in interfacing with product vendors – technical and functional teams
* Should be able to lead the development of functional design documents from the Functional specification documents and configure the package to meet requirements for projects in this area.
* Should be able to capture the configurations required for the product and create a configuration document for the developers.
* Should be able to guide, mentor and review the end to end solution and perform issue resolutions during support /Post-Go Live phase.
Required skills:
* Proficiency in German speaking with fluency in English
* 14+ years of total IT industry experience, with at least 10 years in implementing FSM Solutions for Utilities.
* Experience of at least 4+ full-cycle implementation for a utility (Power/Water/Sewer) with hands on Functional and deployment experience in FSM.
* Strong knowledge of FSM, GIS suite of solutions and development experience (web patterns) is required.
* Should have strong knowledge of Utility Data Models that are aligned to the European standards.
* Knowledge of integration patterns with different other systems (including Service oriented architecture patterns) for e.g. SAP is required.
* Familiarity with process integration of FSM with other utility enterprise and operational systems.
* Should be able to do AS IS, TO BE models, do the CRPs, able to do the product fitment
* Exposure to European Regulated and De-Regulated Markets
* Experience of leading development team, working with client teams/SMEs and leading them through the project life cycle.
* Good interpersonal communications and analytical ability
* Strong soft skills required
* Ready to travel to client locations as needed
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
* High analytical skills
* A high degree of initiative and flexibility
* High customer orientation
* High quality awareness
* Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.