Head of Business Process Management (m/f/n)
Department: Customers,
Innovation & Digital
Location: Merl
Contract: Permanent
Job Requisition N°19988
Your tasks
* You define and implement the Business Process Management (BPM) strategy and organisation, ensuring alignment with Creos’ strategy, regulatory and legal obligations and long-term transformation objectives.
* You are responsible for the design and maintenance of the enterprise process architecture, covering end-to-end value chains of core, support, and management processes.
* You ensure consistent process documentation standards and tooling, and maintain a central, enterprise-wide process repository.
* You define, monitor, and report E2E process performance, using KPIs, dashboards, and data driven insights.
* You identify process optimization opportunities that deliver measurable business impact in terms of cost efficiency, quality, risk mitigation, compliance and customer experience.
* You support business units in translating strategic objectives into effective and optimized E2E processes.
* You drive change management and organizational adoption of BPM, through targeted communication, training, and engagement initiatives.
* You work transversally with business, IT, BCP and Data teams to ensure that processes are designed customer-centric and digital first.
* You act as strategic advisor to senior management and the Management Committee, preparing and presenting BPM roadmaps, progress updates, and impact analyses, and managing external partners or consultants when required.
Your profile
* You hold a Master’s degree in Business Administration, Engineering or a related field.
* You have at least 5 years of experience in a similar position.
* You have a collaborative mindset with strong leadership qualities.
* You show a pragmatic approach to BPM.
* You have a strong understanding of change management principles, methodologies and best practices.
* You show commitment, a customer-centric approach and a focus on delivering results.
* Effective verbal and written communication skills in English, French and German
What we offer
* The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
* A multicultural and international working environment that encourages diversity and inclusion
* A competitive salary (including a 13th month and bonus) with additional benefits (DKV, pension plan, extra holidays, meal vouchers etc.)
* Continuous learning and development career path adapted to the needs of each employee
* Hybrid working mode with the possibility to work from home
For external applications, a recent copy of the police record will be requested if you are invited for an interview.