Customer relationship management
• Manages the equipment installation environment during installation activities
• Manages on-site communication with the customer for day to day installation and logistical activities
Project management
• Responsible for safe, high quality, and timely installation of the equipment following KONE installation methods throughout the installation process
• Is responsible for reporting installation progress to the installation supervisor.
• Ensures that shortages or damage are reported and replacement parts are ordered as soon as they are discovered
• Keeps the installation tooling safe and in good condition
• Ensures the security of the delivered equipment by means of correct storage and site handling
• Communicates with the builder to prevent interruptions to installation work
• Is familiar with the A.M. manual and aware of field letter updates
• Is responsible for the safe working environment within the confines of the installation activity including storage areas
Delivery
• Responsible for receiving, checking and storage of materials
• Carries out the installation according to pre-determined method instruction and schedule
• Submits reports of timekeeping, quality feedback forms and warranty claims for material
• Contributes to the ongoing improvement of the product by feedback to the supply line
Leadership / People management
• May be required by the supervisor to give training/coaching to trainees and helpers.
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