Job Title: Systems Excellence Manager
Location: Manchester/Birmingham/London
Role Overview:
The Installation Excellence Manager is responsible for ensuring the successful delivery of installation projects across both the region and all Business units within Land Based Security. This role focuses on driving operational efficiency, improving installation quality, and enhancing customer satisfaction through process optimization, performance tracking, and team coordination.
Key Responsibilities:
* Operational Leadership
o Manage day-to-day Systems improvement initiatives/activities, including Problem Solving events, supporting business performance to ensure projects are delivered on time, within scope, and to quality standards.
o Develop, monitor and report on Systems KPIs, identifying trends, root cause and areas for improvement.
* Process Improvement
o Identify and implement best practices to streamline installation workflows and reduce inefficiencies.
o Support continuous improvement initiatives using Lean, or similar methodologies.
* Team Coordination
o Collaborate with field teams, project managers, and functional partners to ensure delivery of business improvement initiatives.
o Provide coaching and support to Systems operational staff, in driving operational efficiency through margin slippage reduction and improved utilisation.
* Customer Focus
o Act as a point of contact for installation performance related escalations identify common trends and implement both short and long term solutions to address.
o Work closely with customer success, Sales, Systems and Service teams to ensure a seamless customer experience.
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* Compliance & Quality
o Ensure all installations meet safety, regulatory, and quality standards.
o Conduct post-installation reviews and drive corrective actions where needed.
Qualifications & Experience:
* 5+ years of experience in installation, field services, or operations management.
* Strong understanding of installation processes and project delivery.
* Experience working with cross-functional teams and external partners.
* Excellent communication, organizational, and problem-solving skills.
* Familiarity with continuous improvement tools and methodologies.
* Bachelor’s degree in Engineering, Business, or related field preferred.
Core Competencies:
* Operational Execution
* Process Optimization
* Customer Orientation
* Team Collaboration
* Analytical Thinking
* Quality & Compliance Focus
Why Join our team?
* Competitive basic salary
* Annual Company Bonus Scheme
* Pension – we match up to 7%
* 25 days holiday plus bank holidays
* Company Vehicle
* Industry leading Health & Safety and an employee assistance program
* Career progression opportunities
* Our team average 20+ years length of service
* The opportunity to become a valued member of our Winning Team
* Staff referral scheme up to £2,000
* Rewards & recognition programmes
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