We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Business Assurance Division is undergoing a major transformation to become more efficient and data-driven. This role is critical in redefining internal processes, leveraging modern technologies to simplify, automate, and optimize operations. The Global Process Efficiency Manager will:
* Drive and manage change towards full digitalization, collaborating with the Global Business Team, Affiliate Business Managers, and end users.
* Lead and facilitate process and tool adoption improvement initiatives, ensuring a smooth transition.
* Spearhead process optimization and improvements following the CertIQ implementation as part of the division’s Digital Transformation strategy .
* Develop and maintain Global Operational Procedures, ensuring:
1. Comprehensive training and coaching for affiliates.
2. Establishment and monitoring of KPIs to ensure compliance.
3. Auditing of operational activities and implementing corrective actions.
* Act as the primary liaison between operations and BA IT teams to ensure alignment on process transformation objectives .
* Promote customer digital strategies by integrating processes with customer engagement initiatives .
* Collaborate with IT teams to ensure IT tools align with the division’s business vision, processes, and operations.
Specific Responsibilities
* Influence key decision-makers by leveraging experience and a logical problem-solving approach .
* Validate that proposed solutions meet operational business requirements without introducing unnecessary redundancies.
* Lead and participate in design workshops to drive transformation projects.
Qualifications
* Proven experience in Project Management and Change Management .
* Minimum 5 years of experience in the TIC (Testing, Inspection, Certification) industry .
* Expertise in Lean process management or similar methodologies.
* Strong leadership experience, especially in leading by influence across global teams.
* Familiarity with agile software development methodologies .
* Proficient in data analysis, including understanding data flows and KPIs .
* Innovative mindset with the ability to take initiative and solve problems analytically.
* Exceptional communication skills, both written and verbal, with strong interpersonal abilities.
* Fluent in English (written and spoken).
Key Competencies
* Innovation : Challenges traditional methods and encourages creative thinking.
* Strategic Thinking : Understands internal/external environments to shape business priorities.
* Action-Oriented : Translates strategies into actionable plans with SMART objectives.
* Influence : Builds trust and secures buy-in from stakeholders across the organization.
* Collaboration : Fosters cross-functional teamwork and leverages diverse perspectives.
* Change Leadership : Anticipates and effectively manages transformation initiatives.
Additional Information
Why SGS?
* Opportunity to work with a global leader in inspection, verification, testing, and certification.
* Collaborative and inclusive work environment.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.