Job Title: IT Service Relationship Manager
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About the Role:
We are seeking a highly skilled and motivated Team Lead to join our Service Excellence and Orchestration team within Siemens Central IT Unit. This role is pivotal in serving our in-house Managed IT Services portfolio to our customers, ensuring highest customer satisfaction and reliable IT services for critical business applications located in the central Datacenter, in the Public Cloud, and at the Edge.
Key Responsibilities:
* Lead and orchestrate a Service Management team across Germany and Portugal
* Owning, evolving, and managing the internal Service Strategy and Portfolio aligned with business needs, strategic priorities, and market trends
* Serve as the main point of contact for internal customers, supporting them from initial demand shaping through to service delivery, while ensuring transparency, alignment, and a consistently high level of satisfaction
* Drive end-to-end service quality and continuous improvement initiatives with a customer-centric mindset
* Oversee the preparation and coordination of service proposals and internal offerings
* Ensure accurate service charging and cost allocation models are in place and well understood
* Manage service budgets and forecasts, including regular tracking, reporting, and variance analysis
* Collaborate closely with stakeholders across IT, finance, and operations to align on delivery and expectations
* Foster a high-performance culture within the team, enabling development and accountability
Required Skills and Qualifications:
* University Master degree in IT, Engineering, Business Administration, Economics or related
* Five years plus of proven leadership experience in IT service management or professional IT Datacenter operations, ideally in a global setting
* Strong understanding of managed services, ITIL processes, and service lifecycle management
* Customer-focused mindset with excellent stakeholder management and communication skills
* Solid business acumen, especially in budgeting, forecasting, and internal cost allocation
* Ability to manage complexity and drive clarity in a multi-stakeholder environment
* Experience in shaping and evolving service portfolios and value propositions
* Structured, analytical, and proactive problem-solver with a hands-on mentality
* Strong interpersonal skills with a focus on collaboration, coaching, and team empowerment
Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* A dynamic and inclusive work environment
* The chance to work on cutting-edge technologies and innovative projects
* A global network of colleagues and resources
Others:
Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information elsewhere.
Individual benefits are subject to regulatory, contractual, or corporate conditions.
As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.