Application Support Engineer (m/f/d) | 3rd Level Support
Your future colleagues from the current 13-strong team will be responsible for project management, 3rd level support and the deployment of our software solutions in the field of data analytics and automatic passenger counting. In addition to analyzing historical data from public transport operations, the software solutions also include the real-time processing and display of passenger numbers so that our global customers can derive optimal forecasts.
Your benefits with us include:
30 days of vacation and the option of 5 additional days of "flexi vacation"
Additional financial benefits for travel costs and childcare, among other things
Up-to-date smartphone (Android / iOS) for professional & private use
As an Application Support Engineer (m/f/d) | 3rd Level Support, you can expect a friendly, collegial working atmosphere with team spirit and room for your own development. Together with your team, you will act as an interface to support transport companies worldwide in the introduction and use of our software solutions in the field of data analytics and automatic passenger counting.
You actively ensure that our software solutions run smoothly on the complex customer systems, including by fixing errors in the database and in the software by means of bug fixes
Your focus is on analyzing and rectifying faults that are forwarded by 2nd level support. You will be the technical contact person for troubleshooting and software installations with our customers
You will also independently implement smaller change requests as part of our customer projects
You can expect flat hierarchies, respectful interaction at eye level and an informal culture at all levels
You will primarily work with the following technologies and systems Java, SQL, PL/SQL, Oracle, C# .NET, REST, Microsoft Windows Server, microservice architectures, broker technologies and Docker/Kubernetes on Linux
You have completed IT-based vocational training, a degree in an IT environment or have acquired your technical expertise through practical (professional) experience
Experience in object-oriented software development with Java and/or C# and in working with relational databases
At best, you already have some knowledge of the Oracle environment, especially SQL and PL/SQL
Initial experience with cloud & real-time technologies is an advantage and you can contribute this or would like to acquire it in the medium term
Fluent German and good English skills will help you in technical exchanges with colleagues and customers