What you can expect
Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team, you will take on the following responsibilities:
1. As a Technical Administrator Charge Points, you are part of our Technical Customer Care Team and are responsible for the technical and operational support of our charging infrastructure in the @Home & @Work segment
2. You work closely with partners, installers, product management, operations and internal specialist teams, with the clear goal of providing our customers with a reliable and high‑quality charging experience
3. You actively support the further development and implementation of the European eMobility strategy and contribute your operational experience to strategic initiatives and concepts
4. You plan, organise and coordinate appointments, trainings and technical events, ensuring smooth operational processes in day‑to‑day business.
5. You collaborate closely with internal stakeholders from engineering, product management, sales and partner teams and ensure a continuous and transparent flow of information
6. You continuously analyse and further develop customer care processes in the @Home & @Work environment, identify optimisation potential, implement efficient new workflows and take responsibility for quality standards within your area of expertise
7. You actively participate in cross‑functional projects and take on (partial) project leadership for technical and organisational topics. For this purpose, you research technical and market‑relevant information, analyse the results and derive targeted measures to ensure and improve service quality
8. You work confidently with relevant systems such as ticketing, monitoring and backend systems as well as partner portals. You create, analyse and use KPIs and technical reports to steer and continuously improve operational quality
9. In addition, you handle basic technical enquiries related to AC charging infrastructure, perform initial diagnostics, analyse error patterns and initiate appropriate corrective measures. You support technical enquiries from partners and suppliers (e.g. Greenflux, hardware manufacturers), clarify interface topics and ensure the exchange of technical information
10. You advise on standard products and installation topics based on technical documentation and support installers as well as external partners with technical questions
11. You also advise on technical requirements for AC chargers, support installation and configuration activities, and conduct standard technical trainings for internal teams and external stakeholders
What makes you stand out
12. You have completed vocational training in electrical engineering (e.g. Electronics Technician for Energy and Building
13. Technology, Electronics Technician for Industrial Engineering, or a comparable qualification), or a technical qualification with a focus on electrical engineering, or you have proven professional experience in an electrical engineering environment
14. You show a high level of initiative and act in a reliable and committed manner
15. You work in a structured way and keep an overview even in a dynamic environment
16. You have very good command of German and English, both written and spoken
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Why DKV Mobility? Here are five good reasons...
At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!
We've been growing for about 90 years
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.
There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!
We attach great importance to work-life balance.
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.
We support you in your development
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
We are committed to a net-zero future
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.
We are a certified employer
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!