About us
Committed to building the next generation of 100% software-based mobile networks, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.
To support our exponential growth, we are looking for a Freelance Technical Writer (m/f/d) to support us for a limited period.
Tasks
What you'll do
* Create and maintain high-quality technical documentation for ng-voice’s IMS solutions
* Enable telco operators, system integrators, developers, and operations engineers to understand, deploy, and manage our products effectively
* Collaborate closely with engineering, product, and support teams
* Ensure all technical content is accurate, comprehensive, and aligned with customer needs
Requirements
Our ideal new colleague
* 3–5 years of experience writing for telecom or networking products (e.g., IMS, VoLTE, SIP)
* Strong portfolio demonstrating user guides, API references, installation guides, and release notes
* Comfortable reading YAML/JSON, basic Bash, and Kubernetes manifests
* Ability to analyze call traces and Wireshark captures to inform documentation
* Skilled at interviewing engineers (e.g., SWA team) and turning raw notes into clear, polished technical documents
* Responsible for maintaining and enforcing a documentation style guide, version control, and managing the doc ticket backlog
* Excellent at prioritizing tasks, asking sharp questions, and delivering concise, plain-English summaries
Nice to Have:
* Hands-on familiarity with Lawful Intercept (X1/X2/X3 interfaces) and OCS/CHF charging flows
* Advocate for Docs-as-Code practices and tooling
* Ability to create light diagrams using PlantUML or Mermaid, and produce screen-cast tutorials
* Experience organizing and running short documentation sprints with engineering teams
* Knowledge of setting up and using doc analytics (e.g., page views, search queries)
* Familiarity with telecom standards such as 3GPP, ETSI, and GSMA
Benefits
A little more about our culture and why you should join
* Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work
* We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry
* We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
* We are more interested in your experience and knowledge than formal degrees
* Entrepreneurial culture and flat hierarchies
* Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
* Home office budget (for full-time employees)
About us
ng-voice is an equal opportunity employer. We believe demographic characteristics and diverse experiences that have nurtured unique viewpoints benefit our growth and performance and value each person and their different background as a whole.
Hope we caught your attention; we look forward to getting to know you!
DISCLAIMER
Even if you do not meet 100% of the requirements, however, you think this role will be a good match for you, please send in your application. We would love to be in touch!
Please be aware that we are currently not collaborating with agencies and any profile received will not be taken into consideration.