This position will be based in: Ismaning, Germany or Porto, Portugal.
Work Type: Hybrid
Order Processing and Management
* Validation, processing and invoicing of sales orders using Conga,Oracle ERP and SAP
* Payments follow-up in collaboration with Head Quarter and local Accounting incl coordination of bank guarantees
* First point of contact for customers for information, order confirmations, lead times, payments and claims handling
* Shipping and Delivery coordination for Equipment and Software delivery
* Validation and transmission of the shipping documents to the customer based on Incoterms agreed
License and Installed Base Management
* Manage activation, delivery, and renewal of licenses (dongle-based, non-cloud, service, educational, and school licenses)
* Handle license operations: extensions, rehosts, loan licenses, software upgrades, and customer instance transfers
* Follow up on expiring licenses, payments, and ensure timely delivery of new keys (via Inet/FNO)
* Maintain and update installed base data and support educational IB renewals
* Monitor and respond to the XX.ManagementLicenses mailboxes and manage Call Center workflow notifications
Order Booking Service Contracts
* Set up, process, and invoice new and renewal service/cloud contracts
* Proactively follow up on renewals
* Manage contract changes
* Validate customer invoices and issue additional billing
* Support contract database updates during Sunset Process and collaborate with HQ on monthly/quarterly contract movement reporting
Requirements
* Excellent verbal and written communication skills in German (native level) and English (business fluent); Spanish will be beneficial
* Very good organizational skills and attention to detail
* Ability to communicate on a management level both internally and externally
* Very customer oriented with proven track record to deal with several stakeholders
* (customers, shipment department, customs, sales and finance)
* Able to perform and set priorities under time pressure
* Ability to assess potential risks upfront
* Proactive and accountable
* Analytical and efficient thinking
* Proficient in Microsoft Office, advanced Excel.
* Proficient in Oracle and SAP, Experience in Salesforce and Conga is a plus.