Inserat online seit: Veröffentlicht vor 14 Std.
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Responsibilities: - Build and nurture strong relationships with key clients, understanding their business goals, challenges, and needs. - Mentor and guide new hires within the Customer Success group. - Develop and execute customer success plans. - Become experienced in the client's strategic business targets and operations. - Identify opportunities for upselling additional products or services to meet client needs. - Work closely with Support Services, Professional Services, and R&D to address customers’ needs. - Work with Subject Matter Experts on defining the required solution to fulfill their work orders. - Stay up-to-date on industry trends and best practices in customer success. Requirements: - Bachelor's degree in Business, Marketing, Computer Science, or a related field. - 5+ years of experience as a Customer Success Manager or in a similar client-facing role. - Proven track record of managing and growing large enterprise accounts, achieving targets for revenue growth and customer retention. - Great communication and presentation skills. - Strategic thinker with a customer-centric mindset, capable of understanding and aligning with clients' business objectives.
