Position: Content Moderator
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
* Review user reports regarding website content
* Daily content compliance monitoring and corrective measures application
* Make well-balanced decisions and help resolve inquiries to defined policies and procedures
* Propose solutions to improve the support of user community
* Review sensitive content, sometimes involving graphic or disturbing subject matter
REQUIREMENTS:
* Native/fluent in German (C1), both oral and written. Fluent in English (at least B2)
* Excellent communicator with highly developed interpersonal skills
* Quick learner and adaptable to learn new processes, concepts, and skills
* Excellent organizational and time management skills
* Analytical mindset with strong attention to detail
* Able to objectively evaluate and classify the content
* No previous experience in customer service center necessary
BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Working schedule: Mon-Friday
* Be part of a dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach career potential
* Meal allowance
* Transportation allowance
* Private health insurance
* Yearly performance bonus
* Relocation allowance and assistance