Job Opportunity
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Trainee. This role is ideal for recent graduates, students, or individuals looking to develop their skills in customer service operations.
About the Job:
As a Customer Service Trainee, you will be responsible for supporting the Complaint Management team and contributing to various activities that enhance your skills in customer service, service quality, and process optimization.
* Process customer requests in a timely and accurate manner.
* Support daily operations by assisting with credit card back-office tasks and managing routine administrative workflows.
* Engage with customers through various channels with a service-minded and professional approach.
* Collaborate with colleagues to ensure smooth day-to-day operations.
* Assist on internal projects as needed, such as process improvements or testing activities.
Your Responsibilities:
Key responsibilities include:
* Providing excellent customer service and support.
* Working effectively in a team environment.
* Developing strong communication and problem-solving skills.
* Adapting to changing situations and priorities.
* Contribute to continuous improvement initiatives.
Required Skills and Qualifications:
To be successful in this role, you should possess the following qualifications:
* A good command of Word, Excel, and PowerPoint, and ability to learn new programs quickly.
* Solid written and verbal communication skills in German, enabling you to interact clearly and effectively.
* A proactive and reliable team player who contributes positively to a collaborative environment.
* Curiosity, adaptability, and cultural awareness.
* Fluency in German and English, with any other languages being a bonus.
Benefits:
Our company offers:
* A dynamic and supportive work environment.
* Opportunities for training and development.
* A competitive compensation package.
* A zero-carbon Emerald building designed to support employee health and wellbeing.
About Our Company:
We are committed to equal opportunities and diversity as a driving force behind our success. We strive to create a positive and inclusive workplace culture that values creativity, innovation, and collaboration.