Job Overview
The Senior Service Delivery Manager plays a pivotal role in ensuring the successful execution of service contracts. This involves overseeing client commitments, creating and maintaining functional teams, and establishing strong relationships with clients.
* Responsibilities include:
* Understanding technical architecture and technologies
* Taking accountability for service delivery performance
* Monitoring defined Key Performance Indicators (KPIs) and implementing action plans
* Ensuring systems, procedures, and methodologies support outstanding service delivery
Key skills and qualifications include:
* ITIL certification
* Knowledge of Project Management methods
* Ability to read, analyze, and interpret contracts
* Good computer skills and ability to use business software
* Customer-oriented, analytical, and teamwork skills
What We Offer
This role offers a unique opportunity to work with a dynamic team, driving business growth through exceptional service delivery. As a Senior Service Delivery Manager, you will be responsible for leading cross-functional teams, developing strategic partnerships, and delivering results-driven solutions.