The role For our ambitious and growing team in Germany, we are looking for an IT Engineer, working in the IT team you will take a leading role in delivering world class support to all team members in Germany across a range of hardware and software. You will bring a positive, can do attitude and creative mindset to solving technical issues within Germany. After understanding the fast paced IT landscape you will grow to use your unique perspective and skills to solve any support requests that come through. Over time you will balance this work with the projects you think will impact the business and travel regularly to our sites across Germany to deliver a best in class service. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. Please note: this role is based at our Logistics Hub in Barleben, Germany. What you’ll do Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting You will manage our Workplace and Warehouse Technologies and implement best practices, improving processes, and defining new service standards to deliver exceptional support. Learn key IT principles alongside analytical skills used to build the ideal IT landscape Define and complete technical projects that will have a lasting impact on the company Gain a working knowledge of a range of platforms including Google Workplace, Azure, the Atlassian Suite and many more You'll proactively improve and automate processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedures Excellent English and decent German language skills are essential. A minimum of B1 German proficiency is required. What you’ll bring A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and latest hardware including corporate printing solutions. An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM) Strong communication skills with the ability to translate tech talk for any user You are able to identify relevant information from a variety of sources and actively share them with your team and others. You contribute to streamlining processes and tasks between your team and relevant groups. A quantitative and analytical mindset and know how to use data as the basis of your decisions. A positive proactive approach to tackling any issues without shying away from the challenges that arise The ability to travel to scheduled visits to other sites across Germany and, if needed, Europe to work with other members of the team and provide support to the business if required. Experience with LAN, WAN and WLAN infrastructures Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless A valid EU driver's license What we offer Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion. Immerse yourself in a diverse global community of 90 nationalities. Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model. Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals. Invest in your growth with a German language learning budget, and access to the HelloFresh Academy. Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities! IT