At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. 0, we leverage the latest technologies in cloud computing, IoT, big data, and more to deliver powerful solutions to machine manufacturers and their dealers. We’ve built an enterprise SaaS solution that ensures the right parts are available in the right place, even in the most complex service supply chains. Our dealer SaaS solutions digitize the entire service business, predicting machine failures and orchestrating the timely delivery of technicians and resources to avoid breakdowns.
As an Customer Success Manager, you will be pivotal in helping our customers, OEMs and dealers, to fully realize the value of our platform. Moving far beyond reactive issue management, you'll focus on ensuring our customers maximize their return on investment by proactively driving product adoption, increasing our global footprint, and identifying strategic growth opportunities. Regularly gather customer feedback, including Net Promoter Scores (NPS), to ultimately establish a tailored Account Development Plan that aligns with customer goals, including strategies for increasing platform adoption, expanding features, and achieving key success metrics.
Work closely with customers to identify additional pain points that can be addressed through existing or upcoming functionalities to then partner with Account Executives (AEs) to communicate upsell opportunities without directly engaging in sales or negotiations. Collaborate on internal projects and initiatives aligned with ClearOps’ product development roadmap.
Proven experience in customer success or account management, ideally within SaaS, B2B or consulting environments.
Analytical skills, with the ability to interpret data to drive actionable insights and strategies.
Strong communication and relationship-building skills, capable of collaborating with multiple stakeholders across industries like automotive, trucking and industrial manufacturing.
Industry experience in industrial machinery, automotive or supply chain management.
Familiarity with parts planning, inventory management, or field service solutions is highly desirable.
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