Intern Customer Experience (f/m/d)
To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
1. Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
2. Support the CX managers to review and optimize all customer communication materials to align with our tone of voice ensuring they are clear, concise, and emotionally resonant
3. Create presentations of customer insights on a regular basis
4. Manage smaller projects on your own
5. Work with the large data sets in Excel, an alyzing different KPIs and driving own conclusions with the use of graphs and charts
6. Create ongoing reports, analyzing survey results with deep understanding of customers’ preferences
WHO YOU ARE
7. Have advanced studies in economics, business or marketing
8. Have affinity for E-Commerce and Customer Centric Marketing
9. Analytical, very good Excel and advanced Powerpoint skills
10. Have distinct organizing ability, independence and team player mentality
11. Have a quick apprehension, proactivity and a hands-on mentality
12. Have attention to details and willingness to take over responsibilities
13. Have very good written and oral English skills, German is a plus
WHAT WE OFFER
14. Mobile office with up to 20% of your total contracted hours (job and position permitting)
15. 12 days of vacation during your 6 month internship
16. A monthly gross salary of 2,222.00€ for voluntary internships, or a monthly gross salary of 1,100.00€ for mandatory internships
17. Discounted membership for selected sports platforms & gyms
18. Discounted travel card
19. Corporate Benefits Platform
20. Access to LinkedIn Learning
21. Individual support on mental health & well-being (e.g. compatibility work and family life)
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.