Role Overview:
* Deliver exceptional customer experiences for high-value clients, adhering to industry standards and best practices.
* Provide accurate information and expert guidance throughout the client journey.
* Perform initial troubleshooting for connected services to ensure seamless client satisfaction.
* Analyze and leverage customer feedback through structured workflows to drive continuous improvement.
* Collaborate with key stakeholders, including internal teams and external partners, to guarantee timely updates and resolutions.
* Elevate complex cases when necessary and follow up to ensure client satisfaction is met.
* Establish and maintain strong relationships with critical stakeholders, fostering a culture of excellent service delivery.
Requirements:
* Exemplary German language skills.
* Superior English communication skills.
* Previous experience in customer-facing roles, preferably in premium or luxury sectors.
* Exceptional interpersonal skills, enabling effective handling of sensitive situations.
* Proficiency in basic computer applications, including MS Excel.