Role Overview We are looking for an Engineer / Specialist for Shop Floor IT Support to assist in maintaining and supporting digital manufacturing processes. This role does not require deep hands-on MES expertise — even limited exposure to MES, SAP, or manufacturing IT systems is acceptable, as long as there is solid understanding and comfort working in a live production / shopfloor environment. Ideal for candidates with basic experience or exposure, who are eager to grow into a specialist working directly with production, process, and IT teams. Key Responsibilities Support digital shopfloor operations and assist users with IT / MES-related needs Provide first-level support for production IT systems (basic troubleshooting, user support) Monitor manufacturing system workflows and escalate issues when needed Coordinate between IT teams and production teams — acting as the bridge Assist in digitalization / Industry 4.0 rollout initiatives Help document and update procedures, knowledge base, and support guides Required Qualifications Some exposure or basic understanding of MES / SAP / shopfloor production systems Comfortable working 100% onsite in a factory/manufacturing environment German B2.2 minimum, C1 preferred — must interact daily with local teams Strong communication and coordination skills Willingness to actively support operations, not a desk-only IT role Nice-to-Have (Not Mandatory) Any prior experience in aerospace / automotive / industrial production Familiarity with incident management or ITIL basics Interest in Industry 4.0 / digital factory initiatives Location: Bremen, Hamburg or Augsburg (on-site role)