STRONG DIGITAL GmbH
Technical Support & After Sales – Solar & Battery (m/f/d)
As a consumer electronics company, Skyworth is globally renowned for its smart TVs, digital set-top boxes, and other products. The company employs more than 40,000 people worldwide, includes 20 national high-tech enterprises, and has two listed companies. Leveraging its strong capabilities in intelligent manufacturing, system integration, and supply chain management, Skyworth entered the residential photovoltaic market in 2020. To date, the company has accumulated more than 5 GW of experience in solar system construction and is growing rapidly, having built and connected over 150,000 residential photovoltaic power plants to the grid in China.
In line with the global trend toward clean energy development and with the aim of making a positive contribution to environmental protection worldwide, Strong, as a European subsidiary of Skyworth, has been deeply rooted in the European market since 1986, serving more than 10 million European households. Drawing on the parent company’s strengths and experience in new energy as well as its localized service teams in Europe, Strong has begun marketing solar modules, inverters, energy storage batteries, and integrated system solutions across Europe.
To support our continued growth, we are seeking to hire a Technical Support & After Sales Engineer for our new product category: Solar & Battery, at the earliest possible date.
Your tasks and repsonsibilities
* After-Sales Support
Act as the primary interface for handling customer after-sales feedback, analyze and identify product- and technology-related issues, and drive issues to full resolution. Build and continuously improve the after-sales support system, optimize handling efficiency and service quality, and consistently enhance customer satisfaction and brand reputation.
* Technical Support
Provide technical support to overseas local technical teams to ensure smooth dealer operations and after-sales services, and follow up on the closure of product-related issues. Deliver product and technical training to frontline technical teams to strengthen their technical capabilities.
* Product Delivery
Track project development and delivery processes, control technical and delivery risks, and lead functional and applicability validation of products in target markets. Drive the resolution of technical issues arising during development and delivery.
* Product & Technical Documentation
Prepare or consolidate product technical documentation, project solution design documents, and technical materials for tenders. Review and validate product certification documents and customer-specific technical documentation.
Job Requirements
* Minimum 2 years of experience in after-sales technical support, product management, or related roles within the industry, with a strong understanding of energy storage systems and end-user application scenarios.
* Excellent communication skills, with the ability to independently engage with overseas customers, accurately understand customer requirements, and clearly convey the company’s product and technical strategies to ensure alignment between internal and external stakeholders.
* Strong execution capability with a proven ability to drive problem resolution, combined with a goal-oriented and self-motivated mindset.
* Solid commercial awareness, able to work closely with sales and marketing teams to support the achievement of business objectives.
* High sense of responsibility and strong ownership mindset, with flexibility to adapt to changing front-end and back-end requirements, viewing pressure as a source of motivation rather than a limitation.
* Proficiency in Mandarin Chinese is considered a plus.
What we offer
* An attractive compensation package
* An open and transparent corporate culture with flat hierarchies and fast decision-making processes
* The highest professional standards combined with a strong entrepreneurial spirit
* A future-oriented, international working environment
* Colleagues who pursue company goals with great passion in a dynamic workplace
* Challenging and diverse responsibilities with direct ownership and significant room for initiative
* Opportunities for professional development within a growing international organization
* Mobile communication devices
* Flexible/mobile working arrangements
Strong Energy
Von-Werth-Straße 1, 50670 Köln
Email: jobs@strong-eu.com