Job Description: In order to support the Maintenance & Retrofit Engineering team within Customer Services, Airbus Commercial is looking for a Digital Business Operations Manager - Customer Services (d/f/m) You will join a 14-member transnational Business Improvement team dedicated to increasing operational efficiency. A worldwide organization with operations spanning the Americas, Africa and the Middle East, and Asia. Our mission is to leverage digital solutions, innovation, and diverse expertise to deliver essential engineering services that ensure safe and efficient aircraft operations across the entire lifecycle. In this role, you will directly support the business by monitoring, improving, and maintaining critical processes and digital applications. Your location You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy. Your benefits Attractive salary and special payments 30 days paid vacation and extra days-off for special occasions Excellent upskilling opportunities and great international, group wide development prospects Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout) Working in a diverse environment, with more than 140 nationalities, where every voice is heard Your tasks and responsibilities Leading the end-to-end (E2E) definition and deployment of digital tools and processes to enhance department activities. Driving continuous improvements of the applications portfolio to simplify processes and harmonize the IT landscape. Managing projects and work packages to integrate new functionalities to Airbus Customers and reduce the impact of IT-tool obsolescence. Acting as an IT partner for the operation, change of existing solutions and the entry into service of new digital tools. Securing tool robustness and performance while ensuring daily operations meet business needs and digital standards. Collaborating with the PM&T governance and other functional areas to advocate for business needs within the IT backbone. Ensuring compliance by integrating Export Control, Security and Cyber Security requirements into all digital methods and tools. Empowering business lines by providing functional support and innovative methods for managing centralized, uniform digital data. Desired skills and qualifications Educated to degree level (or equivalent) in Information Technology, Engineering, Business Management, or a related discipline. Solid experience in project management and leading complex work packages in an agile environment. High level of IT proficiency regarding business requirements management and digital tool development. Knowledge of Export Control regulations and their application within digital workflows. Strong communication skills and assertiveness, with the ability to challenge and influence stakeholders effectively. Analytical thinking and a problem-solving mindset, remaining open to new ideas and innovative solutions. Language skills: English at a negotiation level is mandatory. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Operations GmbH Employment Type: Permanent Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.