At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.
Our Customer Support team is seeking a Senior Customer Support Specialist (f/m/d).
As a Senior Customer Support Specialist for our German customers, you’ll be not only working with our customers, but also gaining valuable insights about the product functionality and impact.
You handle customer support queries via calls, chat, and emails, acting as the first point of contact
You not only support our customers, but also the team on topics such as shift management or technical leadership
You are working in projects to improve the support experience
Fluent German (C1) and English (C1)
Methodical thinker - You have a data-driven, structured and solution-oriented way of working, you work through priorities calmly and systematically.
Benefits
Top-of-market compensation package, including equity.
Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.