Programmatic Solutions Consultant, Amazon
Job ID: 2964858 | Amazon Online Germany GmbH
Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is increasingly popular worldwide. We aim to turn display advertising into a science that all users can leverage for their programmatic campaigns.
Our Amazon DSP team seeks a Programmatic Solutions Consultant to join our growing team based in Germany.
As a Programmatic Solutions Consultant, you will manage the end-to-end experience of our enterprise customers, known as programmatic trading desks. You will develop customer expertise in our DSP, helping them meet and exceed their business objectives. This customer-facing role involves working closely with programmatic traders at agencies and advertisers, as well as internal Amazon Ads teams, to address customer needs.
Your typical engagement may include onboarding new traders, delivering training on new features, assisting with beta features, consulting on business strategies, overseeing campaign execution, providing optimization recommendations, and conducting deep dives to identify root causes of issues.
You will advocate for customers within Amazon, provide troubleshooting support, and relay customer feedback to inform product and service improvements. Operating as a trusted advisor, you will help customers become proficient users of our DSP, viewing Amazon DSP as their preferred platform.
You should be passionate about understanding customer objectives and addressing them using our services and best practices to promote adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will enable you to understand our offerings thoroughly and communicate with passion, authority, empathy, and clarity.
Key job responsibilities
1. Owning relationships with programmatic trading desk managers and engaging with various organizational levels to understand business objectives.
2. Providing onboarding, support plans, training, ongoing consultation, and industry best practices.
3. Analyzing data to identify improvements, root causes, and formulate recommendations.
4. Assisting with product beta participation, capturing feedback, and collaborating with cross-functional teams.
5. Improving processes and tools for the PSC team to better serve customers.
A day in the life
Engagement activities include onboarding, training, beta support, strategic consulting, campaign oversight, optimization, deep dives, troubleshooting, and feedback propagation. You will operate as a trusted advisor, ensuring customers develop proficiency with our DSP and see Amazon DSP as their preferred platform.
You will be passionate about understanding customer objectives and addressing them using our services and best practices to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will enable you to understand our offerings thoroughly and communicate effectively with customers.
About the team
At Amazon Ads, diversity and inclusion are core values. We support our employees through affinity groups, learning experiences, and a culture aligned with our Leadership Principles, emphasizing diverse perspectives, curiosity, and trust.
We value work-life balance, offering flexible hours and supporting personal and professional growth through mentorship and challenging projects.
We are committed to supporting new team members and fostering an environment of knowledge sharing and development.
BASIC QUALIFICATIONS
* 4+ years experience in programmatic advertising
* Proficient communication skills for technical and non-technical audiences
* Strong organizational skills, including prioritization and time management
PREFERRED QUALIFICATIONS
* Additional European languages or Mandarin
* Vertical expertise in sectors like entertainment, automotive, etc.
Amazon is an equal opportunity employer committed to diversity. For privacy and data security, see our Privacy Notice. If you require accommodations during the hiring process, visit this link.
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