We are seeking a highly skilled and motivated Team Lead (f/m/d) for "Relationship Management” (RM) to join our Value Center "Service Excellence and Orchestration" within Siemens Central IT Unit “IoT- & Platform Services” (IT IPS). This role is pivotal in serving our in-house Managed IT Services portfolio to our customers ensuring highest customer satisfaction serving reliable IT services for Siemens most critical business applications located in the central Datacenter, in the Public Cloud and at the Edge.
What we offer you
1. Competitive salary and benefits package
2. Opportunities for professional growth and development
3. A dynamic and inclusive work environment
4. The chance to work on cutting-edge technologies and innovative projects
5. A global network of colleagues and resources
Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information .
The individual benefits are subject to regulatory, contractual, or corporate conditions.
You’ll make an impact by
6. Leading and orchestrating a Service Management team (approx. 10 FTE) across Germany and Portugal
7. Owning,evolving and managing the internal Service Strategy and Portfolio aligned with business needs, strategic priorities and market trends
8. Serving as the main point of contact for internal customers, supporting them from initial demand shaping through to service delivery, while ensuring transparency, alignment, and a consistently high level of satisfaction
9. Driving end-to-end service quality and continuous improvement initiatives with a customer-centric mindset
10. Overseeing the preparation and coordination of service proposals and internal offerings
11. Ensuring accurate service charging and cost allocation models are in place and well understood
12. Managing service budgets and forecasts, including regular tracking, reporting, and variance analysis
13. Collaborating closely with stakeholders across IT, finance, and operations to align on delivery and expectations
14. Fostering a high-performance culture within the team, enabling development and accountability
15. Maintaining a strong focus on service excellence, customer satisfaction, and operational efficiency
Your defining qualities
16. Education
17. A university Master degree in IT, Engineering, Business Administration, Economics or related
18. Experience & Skills
19. Five years plus of Proven leadership experience in IT service management or professional IT Datacenter operations, ideally in a global setting
20. Strong understanding of managed services, ITIL processes, and service lifecycle management
21. Customer-focused mindset with excellent stakeholder management and communication skills
22. Solid business acumen, especially in budgeting, forecasting, and internal cost allocation
23. Ability to manage complexity and drive clarity in a multi-stakeholder environment
24. Experience in shaping and evolving service portfolios and value propositions
25. Structured, analytical, and proactive problem-solver with a hands-on mentality
26. Strong interpersonal skills with a focus on collaboration, coaching, and team empowerment
27. Ways of working
28. Comfortable working in a hybrid or remote setting across time zones
29. Languages
30. Fluent in English (written & spoken); German and/or Portuguese is a plus
You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!
Your individual personality and perspective are important to us. We create a working environment that reflects the diversity of the society and support you in your personal and professional development. Let’s get to know your authentic personality and create a better future together with us. As an we are happy to consider applications from individuals with disabilities.
About us
Siemens Central IT is at the forefront of technological innovation, providing robust and scalable solutions to support Siemens' global operations. Our Value Center "IoT- and Platform Services" is dedicated to delivering superior IT solutions that drive business success and enhance customer experiences.
– if you need further information on the application process.