Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom’s next generation of AI products.
As a Senior AI Infrastructure Engineer focused on model training and inference, you will:
Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.
Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.
We’re looking to hire Senior+ AI Infrastructure Engineers. You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.
You have hands‑on experience with one or more of the following:
Comfortable working in production environments at meaningful scale (traffic, data, or organizational).
Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Bonus skills & attributes
Production experience with Python in ML or infrastructure contexts.
Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings
Benefits
We are a well treated bunch, with awesome benefits! Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.