Your responsibilities
As a trouble shooter (f/m/d) in the area of industrial trucks, you are the central point of contact for complex technical faults and problems with our vehicles. You will find solutions to technical challenges - both on site at the customer's premises and remotely.
✅ Independently analysing (fault diagnoses via remote diagnostic systems or directly at the customer's premises) and rectifying complex technical faults on EP Equipment vehicles (e.g. low and high lift trucks, lithium-ion forklifts, autonomous vehicles)
✅ Supporting our service partners in escalation cases and difficult repairs
✅ Carrying out fault diagnoses remotely or directly on site at the customer
✅ Collaborating with product management, R&D and the European central warehouse to identify and rectify systemic problems
✅ Documenting fault patterns, root cause analyses and measures in the service portal
✅ Supporting the further development of service solutions and suggestions for improvement to the development department in China
✅ Training and technical support for service technicians and partner operations
Your profile
✅ Several years of experience in technical customer service or fault diagnosis for industrial trucks, construction machinery, agricultural machinery or related products.
✅ Training in the field of technology, mechatronics, electronics, mechanical engineering or comparable (e.g. industrial mechanic, technician, master craftsman qualification)
✅ Sound knowledge of electrics, hydraulics, drive technology and ideally control technology (e.g. CAN bus, PLC)
✅ Customer-oriented and independent work, problem-solving skills and ability to analyse
✅ Willingness to travel (Europe-wide, for on-site assignments at the customer's premises)
✅ Good written and spoken German and English skills
Why us?
✅ Innovation: EP's products are unrivalled on the market.
✅ Work with state-of-the-art technology in the field of lithium-ion industrial trucks
✅ Varied work with a direct influence on customer satisfaction and product improvement
✅ Competitive salary, 30 days' holiday
✅ Intensive induction and regular training
✅ Start-up flair: A company that thinks innovatively and at the same time has a stable market position
✅ International team: Work in a multicultural team with colleagues from more than 12 countries.
✅ Career opportunities: We offer you the opportunity to take on responsibility and develop both personally and professionally.
✅ Good working conditions: Open communication and active participation in shaping the team are part of everyday life at our company. Of course, we also offer an attractive salary, employee discounts, a company pension scheme and more!
Get in contact with EP
Simply send a CV to recruiting@ep-equipment.eu - we are looking forward to hearing from you!
EP Equipment Europe GmbH, Schanzenstr. 35, 51063 Cologne
About us
At EP Equipment, we don’t just manufacture electric pallet trucks and forklifts—we’re revolutionizing the industry! Our startup spirit, combined with our global strength, allows us to deliver exceptional solutions to customers worldwide through a powerful network of partners. Innovation isn’t just a goal—it’s part of our daily operations. Agile working isn’t a buzzword here; it’s embedded in our DNA.