The service partner manager is responsible to manage our partners, the contract over its entire lifecycle and owns the relationship from a service perspective. The biggest partners from these are managed face-to-face with quarterly business reviews to analyze data and improve services and compliance. The role involves managing indirect service partners, ensuring compliance with Lexmark's rules, regulations, and KPIs.
The partner managers need to establish relationships, manage compliance, and handle recharges for incorrect claims.
Partner managers do not provide technical training themselves but manage the scheduling, sign-ins, and invoicing related to training sessions conducted by hardware specialists.
Fluent in English and native level of German
~ Strong MS Office knowledge
~4+ years of experience in partner management (Sales or service manager roles are suitable backgrounds for the position)
~ Ability to learn quickly, and become expert in service processes & structures