Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Quality Control Specialist (all genders).
As a Know Your Customer Operations Quality Control Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct in-depth Quality Control reviews of high-risk/complex KYC case files and support the delivery of targeted remediation actions to drive sustainable quality uplift. Ideally, you will bring 2+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, and certifications (e.g., ACAMS).
Job Description
Support delivery of KYC projects and strategic initiatives (e.g., process change implementation, system/tool enhancements, remediation activity, regulatory-driven updates, new products roll-out), including stakeholder coordination, action tracking, and progress reporting.
Required qualifications, capabilities, and skillset
2+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
Growth mindset and a passion for learning and self-development.
Excellent communication skills, both verbally and in writing, in English (German a strong plus).
Preferred qualifications, capabilities and skills
Good Knowledge of the German regulatory framework and best practices regarding AML and KYC processes
Familiarity with digital banking platforms, payment systems, and financial technologies.
Relevant AML/ KYC accreditations (e.g. ACAMs or similar)
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