Your Responsibilities:
* Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
* You resolve support cases independently or together with 3rd level support.
* You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
* For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
* In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.
Your Profile
* You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
* You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
* Knowledge in IT administration, system or application support
* Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
* Good written and spoken German and English skills
Our Benefits
* Flexible work: Trust-based working hours, remote work, and up to 20 days of workation
* 30 vacation days as well as extra days off for your volunteer work, and you get your birthday off
* Financial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
* Further education: Digital learning platforms, internal and external training opportunities
* EGYM Wellpass: Access to thousands of sports and wellness offers
* Health & well-being: Stress prevention, health days, vaccinations, relaxation and activity rooms
* Events & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run
Contact Recruiting:
Yacine Adjir
recruiting@seeburger.com
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