Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a Reception Team Member to help shape the Staycity guest journey Benefits: Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, and your family and friends Refer and earn scheme – earn up to £/€550 Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Paid Deutschland-Ticket each month! Discounts with our Fitness-Partner Venice Beach / Bahnstadt Heidelberg Corporate Benefits access! EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP) We would love you to have: Previous experience working in a similar property is helpful but not a “must have” as full training will be provided Prior experience using Opera is helpful but not a “must have” as full training will be provided Excellent communication and interpersonal skills are required for this role. What you can do for us: Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions. Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests. Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations. Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests Join us and be part of the journey.