Your Responsibilities Giving information and resolving our end customer complaints via phone, email, or social media Assist with placement of orders, refunds, exchanges, quality issues, cancelations, and other queries Advice on product questions Maintaining customer data Contact with carriers Your Profile Completed commercial education Experience in customer service advantageous Good MS Office knowledge High customer empathy, enthusiasm, and good communication skills Excellent skills in English, Italian and/or Spanish (written and spoken) Affinity for the online and fashion market