While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film online. Of course, the offer is diverse ranging from various flat rates as well as pay-by-view options. For the Customer Support of the subscription paying customers, we are looking for several experienced customer service reps (m/f/d) who take care of their questions and requests. The Dutch customer service / customer support is in charge of written and telephone enquieries on the following topics:
* Activation of the trial subscription
* Awarding bonuses for new customers
* Explanation of the different compensation options
* Invoice clarification and crediting
* Maintenance of customer master data (address, bank data)
The following skills are required for the Dutch customer support:
* Service and customer oriented
* Affinity to commercial issues
* Interest in modern remuneration systems
* Willingness to continue to develop the Dutch market
* Willing to work in shifts
* Fluent in Dutch and English
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin apply@work-in-berlin.eu If you need any assistance please don't hesitate to call Robert or Anthony on +49 (0) 30 43024324.