Job Requisition ID #
25WD86181
As a Customer Success Manager within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one of our most important tasks and we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers’ desired business outcomes is critical to building lasting trusted relationships with our customers and ultimately driving revenue for Autodesk.
Reporting to the EMEA Manager of Customer Success, the Customer Success Manager for Construction is a strategic and trusted partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for solution adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Business Reviews. Additionally, you will act as a voice of the customer towards the strategic vision for our construction business. With your German language skills you will be supporting the DACH regions.
Responsibilities
1. You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
2. You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
3. Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
4. In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
5. You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunities
6. Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
7. Track account health to identify churn risk and work proactively to eliminate that risk
8. Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
9. Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
10. You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
11. Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services
Minimum Qualifications
12. German and English fluency to support the DACH region
13. Experience in the Construction industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
14. At least 3 years' experience in a customer-facing, B2B role
15. Experience in Customer Success, Account Management or a client facing role
16. Ability to travel up to 30%
17. Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
18. Excellent written and verbal communication skills
19. Ability to prioritize, and manage time effectively
20. Process-driven and organized by nature
21. Willingness to be adaptable and help problem solve
22. Hard working, have a record of accomplishment, and demonstrated drive for achievement
Preferred Qualifications
23. Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
24. Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
25. Hugely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
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