About ITT:
ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Positionsübersicht
The Infrastructure Services Manager will provide hands-on leadership in executing the programs, projects, and day-to-day operational responsibilities in delivery of infrastructure services for ITT’s Industrial Process (IP) value center. This person is responsible for overseeing the design, implementation, and support of infrastructure technology (IT) and operational technology (OT) services. For a person to be successful in this role, they will work with those within an organization around the world, as well as many others in a matrixed organization at the corporate level to ensure IT service delivery is effectively and efficiently executed.
The scope of this role includes not limited to wired and wireless data and voice networks, physical cabling, network security, servers, storage, voice services, telecom circuits /services, desktop services, multimedia systems (conference room AV), and other related technologies.
This role is responsible for supporting the business in day-to-day operations, as well as envisioning, recommending, and facilitating business changes to automate, streamline and ensure a highly available service offering for our internal and external customers. You will be providing expert infrastructure oversight, ensuring successful delivery and performance of IT services for the organization. This role comes with an enormous opportunity to gain experience professionally, functionally, technically, and personally in an efficient and collaborative team atmosphere with global reach.
For a person to be successful in this role, they will need to be highly driven (“high motor”), able to balance many active priorities, detail oriented, planful, comfortable in searching out and addressing ambiguity, able to consistently deliver results to achieve intended business outcomes, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner.
Grundlegende Verantwortlichkeiten
Team Leadership & Talent Development
1. Lead, develop, and mentor a small team of diverse personnel (location, skills, experience, etc.), regionally distributed in delivering day-to-day IT operations and support.
2. Establish and maintain a high-performance culture for your organization by ensuring team engagement, enthusiasm, and a strong commitment to delivering value to internal and external customers.
3. Execute effective talent management activities including goal setting, performance reviews, individual development planning, succession planning, coaching, and issue resolution.
Strategic Infrastructure Management and project management
4. Drive and architect transformation initiatives across on-premises and cloud environments, leveraging innovative solutions to enhance IT capabilities.
5. Lead large-scale local IT projects, ensuring timely and cost-effective delivery of system upgrades, migrations, and installations.
6. Collaborate with cross-functional IT teams to design and implement strategic infrastructure initiatives.
7. Manage the deployment, maintenance, and upgrade paths of infrastructure in coordination with the corporate Enterprise Infrastructure Services team
8. Architect and implement scalable solutions to optimize our infrastructure for improved efficiency and performance
9. Regularly evaluate emerging technology trends and spearhead transformation initiatives to modernize infrastructure services.
10. Ensure infrastructure security aligns with industry standards and compliance regulations, in collaboration with ITT’s Cybersecurity Team.
11. Contribute to the development and maintenance of robust disaster recovery and business continuity plans.
Operational Excellence
12. Support both IT and OT environments with secure, resilient infrastructure solutions
13. Maintain visibility into incident, task, and request trends, using KPIs and data baselines to continuously improve service delivery.
14. Identify and execute opportunities to shift work left (e.g., to TAC, self-service, automation) to improve efficiency and reduce operational overhead.
15. Partner with peers to modernize applications and services as needed.
16. Manage vendor relationships, negotiate contracts, and oversee service level agreements to ensure high-quality service delivery.
17. Lead the rationalization and consolidation of services across sites, countries, and regions to reduce costs, improve service quality, and standardize user experiences.
Positionsanforderungen
18. Bachelor’s degree in computer science, Information Technology, or a related field.
19. Minimum of 8 years of experience in IT infrastructure or a related technical field.
20. Experience working in a large, multinational organization with diverse teams across regions with leadership experience.
21. Strong understanding of server architecture, networking, virtualization, storage, and operating systems.
22. Proficiency in:
23. Microsoft technologies: Windows Server, Active Directory, Group Policy, DNS/DHCP, Microsoft Azure, Microsoft Office Suite.
24. Virtualization platforms: VMware vSphere/ESXi, Microsoft Hyper-V.
25. Cisco technologies: Routers, switches, wireless LAN controllers (WLC), RF planning, routing protocols.
26. Monitoring tools and performance metrics.
27. Scripting tools
28. Familiarity with IT and OT environments, including infrastructure security and compliance (e.g., SOX).
29. Experience with disaster recovery, business continuity planning, and infrastructure lifecycle management.
30. Ability to oversee and implement security measures for infrastructure-related data, equipment, and facilities.
31. Knowledge of regulatory requirements and controlled data environments.
32. Experience working in a SOX-compliant or regulated environment is a plus.
Certifications (Preferred)
33. ITIL, Six Sigma, PMI or other project management certifications are a plus.
34. Cisco (CCNA/CCNP), Microsoft Certified (Azure Administrator), or equivalent preferable
35. Security certifications such as CompTIA Security+, CISM, or CISSP is a plus
Soft Skills & Attributes
36. Excellent communication skills (verbal and written) in German and English.
37. Strong leadership, collaboration, and interpersonal skills across all organizational levels.
38. Highly organized, detail-oriented, and able to manage competing priorities under tight deadlines.
39. Self-motivated, results-driven, and able to work independently or as part of a team.
40. Strong client-focused mindset with the ability to collaborate across teams, geographies, and time zones.
41. Passion for process improvement and operational excellence.
Other
42. Willingness to travel occasionally in Europe (typically 10–15%) based on project needs.