Customer Success Manager (Germany) - DACH Join to apply for the Customer Success Manager (Germany) - DACH role at Zimperium Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on-device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users. As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong Customer management experience with a strong technical background. LOCATION: Germany (Candidate will travel regionally as required for customer meetings) Responsibilities Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams. Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value. Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer; includes basic technical skillset to understand architecture and ability to extract & interpret the underlying business data. Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations. Gather Customer’s feedback about products, their use-cases and channel them effectively to drive product capabilities. Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution. Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues. Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer. Qualifications B.S. in Computer Science or an equivalent engineering degree. 10+ years of experience working with Enterprise software solutions; startup experience desirable. 5+ years experience in customer success roles, preferably with security companies, managing a portfolio of large enterprise customers. Self-motivated, strong problem-solving skills with good business acumen. Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable. Ability to travel as needed to customer sites. Seniority Level Mid-Senior level Employment Type Full-time Job Function Customer Service Industries Computer and Network Security #J-18808-Ljbffr