Your challenges
* Working in a Global Team with territorial responsibility.
* Maintaining and developing relationships with existing pharmaceutical, biotech and academic customers.
* Achievement of the strategic and operational goals for the Eppendorf bioprocess business (technical support) in EMEA.
* Increased customer satisfaction and Eppendorf's brand image by providing premium service support to bioprocess customers in EMEA.
* Identification of future customer requirements and transfer of product improvements to portfolio management.
* Maintenance, repairs, installation, and training of Eppendorf bioprocess devices.
* Execution of service calls (installation, maintenance, repairs, modifications, etc.)
* Performing infield & remote application trainings of our products.
* Processing of technical customer inquiries via E-mail/Telephone/CRM System.
* Support for sales colleagues with application and technical issues.
* Building and maintaining a positive and collaborative working relationship with clients and colleagues.
Your expertise
* Completed university or technical college studies in the field of biotechnology/electrical engineering or completed technical training as a mechatronics technician, electronics technician and master craftsman or technician's degree.
* Application experience with bioprocess is a plus.
* Profound knowledge of bioprocess engineering, bioprocess engineering or process engineering.
* Very good knowledge of Eppendorf bioprocess device.
* Very good English skills (spoken and written) and solid German skills for internal communication.
* Willingness to work flexible hours, willingness to travel (max. 70%, overnight, within EMEA-region, focus on Western -Europe).
* IT knowledge of hardware and software + Operating Systems, Network Knowledge is an advantage.
* Profound user of MS Office, MS Teams, MS Dynamics.
* Registered residence in Germany required at start of employment.
Your benefits at Eppendorf
* Your work is meaningful. Together we contribute to improve human living conditions.
* We offer you creative freedom with a strong, international premium brand in the life science industry.
* Thirty vacation days per year and company-regulated special leave days are a given with us.
* With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work-life balance.
* We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.
* We provide you with a variety of social benefits, such as additional employer-funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.
* To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.
* With us, you will find a diverse, open-minded, and appreciative work environment with the latest technologies, methods, and tools in a sett