Job Description
foodora is now looking for a CRM Specialist to join our Vendor Communications Team! This role includes a wide variety of tasks where you will work with creating the best CRM campaigns possible for our partner restaurants. You will ensure the CRM work is visible to all stakeholders, support stakeholders with key initiatives in the market and be supportive regarding technical CRM systems, to name a few (of very many and fun!) tasks. One thing is for sure - you will never get bored in this role. Are you ready for your next challenge in a fast growing environment? Join our ride and help us paint the world even more pink!
WHAT YOU WILL DO
1. Plan, implement, execute, analyze and continuously optimize all CRM campaigns going out to the partner restaurants.
2. Ensure the CRM work for the market of your responsibility is transparent, documented and visible to all stakeholders
3. Build, document and maintain country profile, including key information such as offers, life cycles, ad hoc campaigns as well as any other information that is valuable within the market
4. Ensure we test, learn and grow by continuously A/B testing improvements to automated CRM, as well as any potential ad hoc campaigns and perform regular competitor benchmarking
5. Support local and and international stakeholders with key initiatives in the market
6. Support the local team towards all operational and technical CRM questions in the organization
7. Report on and own the KPIs within the Retention space
8. Assist with quality control of commercial communications (delivery tasks)
9. Other ad-hoc duties as required
10. Coordinate cross-functional projects, aligning diverse stakeholders and ensuring smooth execution from planning to delivery.
11. Monitor project progress, identify and resolve blockers, and ensure transparency through clear documentation and regular updates.
Qualifications
YOU ARE OR HAVE
12. Ability to prioritize - You can think strategically and prioritize what needs to be done and when
13. Solution oriented - You see solutions where others see problems
14. Cooperative - You have no problems with making yourself understood, and can adapt your communication to all situations
15. Result oriented - You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of challenging the status quo
Business minded - What would foodora be without all amazing business minded foodorians? We will welcome your business mindset with open arms and ears!
REQUIRED QUALIFICATIONS
16. Bachelor's degree in marketing or equivalent, with a strong data and product focus
17. Minimum 2 years of proven relevant work experience in CRM or performance marketing, preferably in a fast-paced working environment
18. Hands-on experience with CRM-tools
19. You speak English fluently
20. Experience with visual analytics tools such as Google Analytics etc. are considered a plus