About Swissport We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
You must have hands on Ground Handling experience and have managed 2-3 stations with at least 50 daily turn around including wide bodies, to have managed work councils, to understand P&L and to follow compliance and rules. This role requires a senior executive with deep hands-on airport operations experience, a strong commercial mindset, and a proven track record of leading high-performing Station Managers in demanding operational environments.
Direct leadership, development, and performance management of all Station Managers and regional operational leadership teams
Maintain the highest standards in safety, compliance, service quality, and operational resilience
Lead crisis and disruption management, including IRROPS, severe delays, staffing shortages, weather disruptions, and customer escalations
Act as a trusted strategic partner to the CEO and senior leadership team in shaping and executing regional strategy
Mandatory prior experience in at least two Station Manager roles, including one in Germany and one in a major hub or high-volume airport environment
Proven track record in leading large frontline teams and managing multiple Station Managers across several locations
Deep operational understanding of all station-level processes, including passenger handling, ramp services, baggage operations, turnaround performance, staffing, and IRROPS management
Exceptional ability to prioritize effectively by identifying critical operational, customer, safety, and compliance matters requiring immediate action, while appropriately deferring lower-priority issues and managing multiple competing demands in a fast-paced environment
Excellent stakeholder management and communication skills across internal and external interfaces
Data-driven mindset with strong focus on KPIs, service quality, and financial outcomes
Fluent in German and English
A key executive leadership role within a global market leader
Close collaboration with the CEO, senior leadership team, and global decision-makers