Customer Success Lead
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We are seeking a highly skilled Customer Success Lead to drive the growth of our customers and build long-lasting relationships. As a key member of our team, you will be responsible for establishing yourself as the trusted advisor for your customer segment.
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Key Responsibilities:
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* Drive positive Net Revenue Retention by reducing churn risk, and identifying opportunities for customer expansion and upgrades.
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* Create customized success plans on customers' goals & challenges, holding customers accountable for driving action.
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* Compose strategies to help increase revenue for all your customers through our platform while driving growth and expansion.
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* Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
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* Share feedback to Product/Engineering on product improvements to enhance customer engagement.
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Requirements:
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* 3+ years of customer success or account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
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* Well-informed and continuously learning about the evolving martech landscape, and surrounding technologies, with an ability to position value propositions to complex customers.
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* Experienced with Martech solutions leveraging best practices across Email, SMS, or WhatsApp with an understanding of how to leverage a CRM.
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* An excellent communicator through various channels, demonstrating strong written and verbal skills, and the ability to effectively represent marketing needs across multiple audiences.
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Benefits:
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* A fast-paced and dynamic work environment that offers opportunities for growth and development.
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* A competitive compensation package, including attractive stock options.
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* The chance to join a young, ambitious team and take on responsibility from day one.
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* Regular team lunches and a public transport subsidy.
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