Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.
Discover Impactful Work:
We're looking for a highly motivated and experienced Technical Services Manager (m/f/d) to lead our field service, field applications, and technical support operations in the DACCS region - Germany, Austria, Switzerland, Czech Republic, Slovak Republic.If you have a consistent track record in field service and/or applications management and are passionate about leading a team to deliver exceptional customer service, we encourage you to apply.
A day in the Life:
* Lead an impactful Team: Manage, coach, and develop a team of field service engineers and applications specialists, and team leaders.
* Ensure Operational Excellence: Oversee all technical support, maintenance, and repair services for our customer base, ensuring timely and effective service and support to direct customers, and channel partners in Eastern Europe.
* Direct Performance: Prepare detailed reports on field service activities, proactively supervising key performance metrics to drive improvement.
* Coordinate Customer Installations: Plan and coordinate the installation of our in vitro diagnostics (IVD) systems at customer laboratories.
* Build Strong Customer Relationships: Serve as a key point of contact for our customers, understanding their needs and ensuring issues are addressed promptly and professionally.
* Provide Technical Leadership: Support your team by leading efforts to diagnose and troubleshoot complex technical issues, providing solutions that meet customer requirements.
* Support Business Growth: Provide technical expertise for public tenders and other revenue-generating activities.
* Lead Financial Performance: Take full ownership of the local service Profit & Loss (P&L), including budgeting, forecasting, and navigating headcount requirements and resourcing to meet business objectives
* Coordinate Service Logistics: Handle local inventory levels of spare parts and consumables implementing cost-centric practices.
* Collaborate with Key Stakeholders: Work closely with cross-functional partners in Global Services, Sales and Marketing, Quality Assurance, and Logistics to ensure flawless operations.
* Ensure Compliance: Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies.
Keys to Success:
Education
* A bachelor's degree in a relevant field such as biomedical engineering or clinical laboratory science.
* Proven experience in a leadership role within field service or field applications management, ideally within the IVD industry.
* Demonstrated experience in managing a service P&L, including budget and resource planning.
* Experience in project management, including planning and resource prioritization, is a plus.
Knowledge, Skills, Abilities
* A strong leader with a proven ability to manage and develop field-based teams.
* Business and financial acumen to effectively manage the P&L and make data-driven decisions.
* Excellent communication and interpersonal skills.
* High level of technical proficiency and strong problem-solving abilities.
* Fluency in both German and English is required, both written and verbal. Additional European languages are an advantage.
Physical Requirements / Work Environment
This position is field- based in Germany. You can expect to travel up to 40% of the time to customer locations, various Thermo Fisher Scientific offices, and for international travel as needed to fulfill the responsibilities of the role.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Join us and contribute to our remarkable mission—enabling our customers to make the world healthier, cleaner, and safer!
Apply Today!
Accessibility/Disability Access
We offer reasonable accommodation for individuals with disabilities during the job application, interview process, and employment.
EEO & Affirmative Action:
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age, or disability status.