TasksL2 Onsite IT Support /Desktop SupportLocation: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.Duration: 12months+Type: ContractSupport Type: Onsite, multilingual (German + English), 4 days/week during office hoursKey Responsibilities:Technical Support (L1/L2):Handle tickets via ServiceNow from helpdesk or self-service portal.Provide onsite support for hardware, software, and connectivity issues.Escalate unresolved issues to L3 or vendors.IMAC Services:Install, move, add, and change IT equipment and software.Configure email, VPN, and network settings.Device Lifecycle Management:Coordinate hardware refreshes and data backups.Manage asset disposal and documentation.User Account & Access Management:Manage user accounts, passwords, MFA, and access controls.Networking & Connectivity:Troubleshoot LAN/WAN, VPN, and printer connectivity.Peripheral Support:Configure and troubleshoot printers, scanners, and external devices.RequirementsIT Security & Compliance:Ensure antivirus updates, assist in audits, and enforce security policies.Asset Management:Track IT inventory, perform audits, and manage shipments.Documentation & Reporting:Maintain knowledge base and document recurring issues.End-User Training:Provide IT orientation and training on tools and security.Project Support:Assist in infrastructure deployments, office relocations, and application rollouts.