Our client is an innovative company in the IT sector that specializes in smart solutions for the pet care market. The company's flagship product is an AI-powered device integrated into cat flaps that prevents cats from bringing prey into the home. With a young and dynamic team, the company has already established a strong market presence and is now expanding globally.
Become part of this success story and help shape the future of smart pet technology.
Tasks
-Optimization of customer support using chatbots and other tools
-Handling customer inquiries in 1st level support via Zendesk
-Analyzing error patterns based on log files and customer data
-Documenting recurring issues and supporting error identification
-Close collaboration with our development team to improve our products
Requirements
-Experience in technical customer support or strong technical affinity
-Ability to analyze technical issues in a structured manner
-Confident use of digital tools, ideally experience with Zendesk
-Good German and English skills
-Independent, detail-oriented, and solution-focused way of working from home
Benefits
-100% remote – working permanently from abroad is welcome
-Actively shape customer service and continuously optimize our system
-Work with a great team
-Become part of our success story
Do get in touch by phone or WhatsApp.
+49 176 954 22 94 / Felix