Card Processing Specialist
We are seeking an experienced Card Processing Specialist to join our team.
This role will provide you with hands-on experience in finance, payment, and credit, working for a forward-thinking digital bank.
About the Role:
* Maintain and enhance the configuration of our card processing system in close collaboration with internal stakeholders and the processing system provider.
* Monitor and optimise authentication, authorisation, clearing, and credit card account processing.
* Enhance our digital capabilities with instant account creation, digital card enrolment, tokenised transactions, and digital customer support.
* Maintain and update processing system parameters.
* Design and implement credit card processing solutions in partnership with the processing provider.
* Coordinate service requests and oversee incident resolutions.
* Manage SLAs and monitor service quality.
* Maintain relationships with credit card schemes and support the follow-up of bulletins and mandates.
About You:
* Advanced academic degree in Technology, Economics, or equivalent experience with a minimum of 5 years' experience.
* Good knowledge of credit card issuing/acquiring and processing environments.
* Proficiency in business process documentation and/or technical solution design.
* Strong analytical abilities and communication skills.
* Fluency in English is essential; proficiency in German, French, Spanish, or Italian is a plus.
* Hands-on approach: Willingness to roll up sleeves and get involved, demonstrating a down-to-earth attitude to get the job done.
* Collaboration and teamwork: A natural team player who thrives in a flat organisational structure and actively contributes to the collective success of the team.
* Self-motivation and drive: Highly dedicated and motivated to achieve both individual and team goals, with a commitment to excellence and continuous improvement.
* Ownership and accountability: Demonstrates a proactive approach in taking responsibility for outcomes, with a focus on seeing projects through to delivery and completion.
About Us:
We believe that making finance easier and more inclusive by offering simple, smart, and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication, and teamwork in cooperation with employees, business partners, and customers.
We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes employee travel insurance, preferential rates on our products, as well as transportation and wellness allowances. Our zero-carbon building is designed to support employee health and wellbeing with various health programmes, access to our gym, and after-work sports & social events available to all members of the team.