Infosys BPM is seeking motivated and skilled IT Support Specialists to join our on-site team at Marktoberdorf, Bavaria, Germany. In this hands-on role, you will provide high‑quality technical support, ensure smooth IT operations, and act as an essential interface between users and advanced support teams.
Your Responsibilities
Install, configure, and maintain hardware: desktops, laptops, printers, scanners, and other peripherals
Diagnose and resolve software issues across Microsoft Windows, macOS, Microsoft 365, and other business‑critical applications
Troubleshoot network connectivity issues (LAN, WLAN, VPN) and support basic configuration of network devices
Perform preventive maintenance on IT equipment
Support deployment and decommissioning of IT assets
Provide timely, clear, and effective technical assistance to end users
Document all support activities, solutions, and asset movements in the ticketing system
Escalate complex issues to higher‑level teams (networking, systems, server)
Maintain a professional, customer‑focused attitude in all interactions
Follow IT policies, security standards, and corporate compliance guidelines
Travel occasionally to nearby locations to perform support tasks approx. 3–4 times per month within 20–30 km
Provide secondary VIP support based on existing SOPs and training
Your Profile
3-4 years of experience in IT support or a similar role
Strong knowledge of Windows and macOS
Hands‑on experience troubleshooting hardware and software components
Basic understanding of network concepts (TCP/IP, DNS, DHCP, WLAN)
Experience with Microsoft 365 tools: Outlook, Word, Excel, PowerPoint, Teams
Strong diagnostic and problem-solving abilities
Excellent communication and interpersonal skills—able to explain technical topics clearly to non‑technical users
Ability to work independently, manage time effectively, and prioritize tasks
Ability to lift and move IT equipment (e.g., PCs, monitors)
Local language and fluent English
Valid driver's license (mandatory)